1. We are about people not just bricks and mortar
Our focus is on the people not just the property we are valuing and this means that:
- We talk our clients through the valuation process so the client is clear on what is going to happen and when. We maintain communication throughout the process – no “black holes”.
- We will take the time to answer any questions that a client may have before, during or after the valuation.
- It is a high priority that every client has a great customer experience when they use Valuation Partners.
- We will look after clients that are referred to us, to the same high standard – we know that when you refer someone to us, that your reputation is on the line too.
2. We are experienced “Property Geeks”
We understand what it’s like to purchase a property, go to auction, manage an investment portfolio, build a new home, renovate, buy a lifestyle property and much more…
Between us, our team, have been through it all and this helps ensure we can provide you with the best information to help you through your property journey and give you the confidence to make a great property decisions.
3. We are about partnerships not just profit
We are looking to build long term relationships with clients and business partners, not just making profit, and this means that:
- Our business model is focused on providing services that are of the highest quality and fairly priced.
- We partner with key suppliers of business services to ensure that Valuation Partners is run with the highest level of support, but in cost effective way.
- Our valuers are remunerated at levels above the industry standard and they are expected to provide a level of customer service that is also above the industry standard.
- We look to partner with companies that have a similar business philosophy to ourselves and look to create co-operative and mutually beneficial relationships.
- We look for quality business partners over quantity.
- We want to be able to refer our clients to our partner companies that will provide a similar, high quality of service and experience.